Read this before you consider signing with them

If I could give zero stars I would. I had my luggage ****** from a rental vehicle in Cape Town and called the call centre who advised me to submit a claim under personal property on the app. Which I did. After not hearing back I called again and they told me they never received my claim even though it showed on my profile. I resubmitted my claim and after a while I was told that I should have submitted my claim under lost luggage. So I resubmitted my claim under lost luggage. I then received an email to inform me that my claim was approved and whether they can go ahead with the payout. I have my go ahead for the payout. After a few days I received an email to say that they made another mistake and that my claim does not qualify for lost luggage and therefore they will not be paying anything. Even after confirming that my claim had been approved! I will take this further but I’m sure they will use their large corporate power to fight this. The only reason I’m with them is because all my other investments and medical is with PPS (which they underwrite) but I have no choice now to fight this and change insurance companies.