Professional Service Delivery with a smile

During this time where we find ourselves with the bulk of our service delivery happening telephonically it was an absolute pleasure to end up with Nicole on the other end of the line. She has a smile in her voice and ensures that, as a customer, I am informed and at ease, having someone tell me that I may contact them directly if I do not hear from the supplier or have any questions was REALLY refreshing. The whole process from my call to being contacted by the supplier took less than 20 minutes! FANTASTIC service