Poor Turn around service both Absa Short term insurance & Brolink

This service is very bad i submitted my claim 2 weeks ago , all i get told is that its still with Absa for review i mean why use third party when they can't even help. I have sent emails and all i get is automatic message or email from consultant saying Absa is still reviewing claim. This is really bad one claim took me 1 month to be sorted. I have no work laptop right now and i have too waiting for Absa to decide if they are still reviewing or its Brolink taking long. this is very un-professional.