Poor service from FNB, Hollard and Brolink

I registered my building claim on the 14 November 2021 with FNB which is the broker for Hollard insurance and my claim was transferred to brolink to handle it. After several calls of not being updated, eventually my claim was approved by Brolink and allocated a contractor to me after I had sent complaints about the damages that are extending due to rain and my leaking roof. The contractor only started working just before 15 Dec 2021 and did not properly replace my damaged roof from hail . I have been calling the insurance, every now and then is the same questions and empty promises. I am frustrated, my roof is damaged, not completed, my windows broken, my gates and garages are not locking, my plugs and lights are not working, my dstv damaged due to water leakage and car shelter still not replaced . I have requested Brolink to allocate a new contractor and send me scope of work, but even today nothing, no one is following up on my claim, every time I call they transfer my calls to Hollard or promise to call me back and never call back. I am really devastated by their treatment. I am helpless but I am paying instalment monthly, never skipped a month.