poor service from brolink

Hi,

I want to complain about the absolutely poor service recieved from brolink insurance, i have 2 claims outstanding since october 2020, we are now in February 2021. the consultant Takalani Madzhie is very poor when it comes to comunication, even phone calls are never answered or she is always busy or doesnt return calls. even trying to speak to the manager, theres no joy. seems everyone in the company is always busy, but no work is been done. Regards faiyaz