Poor service

I am extremely disappointed with the poor service I have received from Hollard Insurance. I lodged a claim on the 16th of October 2025, and as of today, the 21st of October 2025, I have still not received any assistance regarding the leaking geyser in my home. Brolink arranged for a plumber to inspect the issue, but the plumber did not fix the geyser and explained his reasons for not doing so. Since then, no one has contacted me to provide any feedback or updates.

When I followed up with Brolink, they informed me that the matter had been handed over to Hollard Home Assist. However, when I contacted Hollard, I was told to speak to Brolink again. I feel like I’m being sent back and forth without any resolution. THIS TOTALLY UNACCEPTABLE