Poor Service Brolink

Windscreen claim submitted 22nd April 2024. Finally had the windscreen replaced 10 May 2024. No communication from Brolink, I had to call them on numerous occasions. Claims handler promised to call back in 10 minutes, waited a week and still no call. Sad as their service was exemplary on prior claims. Got a letter of apology, but nothing to tell me how they would prevent this from happening in future!