Poor Service and *******

This is the 2nd instance/claim I am experiencing issues with Brolink. About 10 days ago I was charged R250 excess as it was power surge. Now I have the same situation with a microwave but to my surprise, I am told my excess is R2500. There is no consistency and seems to be really unfair to us as the customer. After much debating for my first claim, they eventually sorted it out and admitted to the way the claim being handled was wrong and now they decided to just increase the excess. I am disappointed to say the least. Seems like they do not know what they doing!