Poor Service and Communication

My claim was submitted on the 12th of April 2015. I gathered all the required documents and info and submitted everything by the 13th of April 2015. We are now at the 12 of May 2015 and the claim is still not settled. I was promised last week that the cash settlement would be paid out this morning. Today I noticed that only a part of the cash settlement was paid out. No explanation, no warning that only a part will be paid out, nothing. My baby of 6 Months has been without a pram and Car seat for the past month not to even mention the other disruptions to our daily lives.<br> The communication is very poor and if you don't mail to ask what is happening, you won't receive any feedback. This is unacceptable and very poor service from the supplier. Very disappointing.