Poor service

I have vehicle insurance with Hollard & on the 19/04 I was in a horrific accident and my vehicle was written off, now I am @ my wit's end with @brolink insurance which handles all the administrative work for Hollard insurance I have been calling that useless call centre everyday to no avail,what ****es me off the most is it's now going to be the 2nd month that I am paying for a vehicle I don't have, the lady is dealing with my claim Lindiwe Kubheka has not even phoned me once even though I have left countless messags and emails to he, I am physically sick and now this predicament I faced with is adding more stress which I don't need but I am not surprised by this kind of treatment by brolink insurance coz there have nothing but bad reviews its so disappointing if i could I would give them a 0 star....and there's a lady Caroline Mathole she goes out of her way to assist me if though she's not the one I am supposed to deal.