Poor service

We had storm in our area , Helderberg and I reside in Gordon's Bay. My property was damaged, roof tiles in the garage area and some parts of the house were removed by the string winds as result our ceiling in the dinning room area is leaking because of water that's coming from the roof our DStv dish fell and our gate derailed and fell as a result some boards were damaged and the boundary wall were the gate is attached git damaged. This happened on the 07 April 2024. On Monday , I called the insurance company -Brolink and reported the damaged and I was advised that the will send a contractor to assess the damaged and give the report to proceed with my claim. Days went by no response from them after a 4 days I called them to ask and apparently they had incorrect cell number on their system, how I don't know because it was not the first time I submitted claim anyway I provided them with correct cell and asked for contact details of their contractor so that I can follow up on my side as well. I spoke with the guy and agreed to come , I took days leave to accommodate him and he never pitched and I called him again and promised to come the following day and he never pitched. I wasted my 2 days leave and on Friday called Brolink again and vented my frustration and promised to appoint another contractor, which come on Friday to do assessment of damaged. I called them yesterday , 22 April and they have no report from their contract and never bothered to do follow up. I had to call the contractor myself and the contractor has obviously not submitted the report bec I was on the call with them for moe than 10min and I was told they would call back, what **** is that. Today it's day 16 after the storm and this insurance company has not resolved my claim. Every night we have to hold our gate with poles beccour safety is compromised, we are stiing without DStv and my husband had to go up and try and fix the tiles himself because we are scared it will increase the hole . Why I am paying for insurance that then? They service time is **** , DISGUSTING and obvious the word customer service is not in their vocab.. I am furious and I will report them to the ombudsman for this.