Poor customer service from Brolink and Hollard insurance

Hi we have received the worst possible service from Brolink insurance broker for Hollard I made a claim on the 29/12/2023 claim no *** for a gate motor that was faulty at home they took 2 weeks before they could send assessor and now it’s the 07th February and to date they still waiting for a proper report from assessor everyday I call and ask to get feedback and a callback and I receive nothing yet every month when we are paying the monthly premium there is no story the moment there is a claim then it’s a long process why do we pay insurance in the 1st place and then when I tell them about our safety having to jump out of car to open and close gate they don’t care our neighbor has been hijacked before are they waiting for this to happen to us. This is so unacceptable.