POOR CUSTOMER SERVICE

On the 24'th September 2018, I had an incident where i hit a pothole and damaged my mag wheel and tyre. I reported the incident to my insurer PSG who lodged a claim for me immediately. My claim was referred to Runjay from Brolink , that week he was off sick as a result my claim was professionally handled by Thabo Motsi, who updated me on time and courteous. A week later i followed up with Yasmin Gafoor to check if they had received my signed documents for a payout to repair damages, she informed me that I needed to speak with Runjay who was very unprofessional and not truthful. Runjay assured me that my claim was sent to the accounts departmant and that amount would be in my account within 2 to 4 working day, Two days later I called Runjay to check if the money was transferred into my account he assured me it had been. Three days later Iater after there was no deposit into account I called him again, he was very rude telling that there is nothing that he can do he cant instruct the bank my matter was beyond his control. I then asked asked him when the deposit was made he told me that i was made a day before my conversation this morning 05/10/18. Runjay was not interested in assisting from the beginning his work ethic was different from that of Thabo Motsi who had my best interest at heart. My premiums are in order and the level of rudeness and unprofessionalism I received from Runjay totally unacceptable.