Poor and Unfair Service

Claim Number: ********** 7*002*001

Good day, I am writing this complaint with a broken heart as one of your clients smashed into the side of my car on the 27th of March 2019. I have been dealing with Elma Bronkhorst who has not been of any help at all apart from telling me what documents she needs. She never responds to my emails and only attends to my claim when I call in which is very unprofessional. Another lady that we had spoken to is Bronwyn, she is so rude and not helpful at all. I have sent all the documents through and I have not got any feedback as yet. The excuse I get is that they cannot proceed because their client did not give them an incident report. This is so unprofessional as you have the contact details for your client, phone him and get the details, it has now been over a month and nothing has been done. I don't see why I should be prejudiced for your clients negligence My vehicle is my only means of transport between me going to Joburg and Durban as my family lives in Joburg. I have not seen my family for over a month now because of this ordeal. Your client admitted at the accident scene that it was his fault and I have an eye witness to that who also witnessed the accident and I have sent 2 affidavits through stating that. This needs to be sorted asap, if nothing is going to be done than this will be reported to the Ombudsman as well as the FSCA as this is very unfair treatment towards me.

Regards