Pathetic service

I have recently joined Brolink and never have I dealt with a more unprofessional, ridiculous bunch of people. I logged a fault with my machine which gave issues after load shedding. This was done 3 weeks ago. They sent a company out and received a report. The company was then requested to clarify their report which was done. They were not happy and then I was told if I can get someone out to check, I must do it. I did and had to pay R500 call out fee. Received a report and sent it to my broker. After many emails, calls and explanations, I am told they sending another supplier but this service provider is so rude and arrogant. I explained I am working and cannot get home before 5 as I work quite far and leave work at 5. They insisted I must get home before 5 as they finish at 5. They think we sitting at home. I explained this to Brolink and got told I must let the provider fetch the machine. They completely ignored I am full time at work and not available for the next 3 weekends. So now I am out of pocket with R500 and due to not being able to wait for them to figure out how to run their business, I need to go buy my machine. Let’s not forget 2 weeks ago, Hirsch’s had a 50% discount which I missed out on. I am absolutely disgusted with this.

Regards