PATHETIC SERVICE

I had a very bad experience wIth Brolink - administered by ABSA car insurance. They promise things that they cannot deliver. I spoke to several people there and they cover one another. They do not care about customer satisfaction. I had a car accident, and I had to force them to come and get my car for me to get a curtesy car which I am paying for - included in my insurance. I got a curtesy car and they failed to send me their protocol document which covers everything a client needs to know - about their car hire policy. Only when I wanted to extend the car hire days because their service provider took more than 30 days to fix my car, they sent me their protocol document. I even went as far as writing to their Complaints department which I feel they are covering each other. I have a recording where one of their employees advised me that they can extend the car hire up to 10 days. They are now twisting her words to suite them. I am so disappointed and disgusted that I wish you had a zero-star rating, they do not deserve even 1 star.