JJ
Jodash J
1 reviews | Active since Feb 2021
22 Nov 2021, 11:30
Pathetic Customer Service!!!
Pathetic Customer Service!!!
Have been a loyal client for more than 6 years.
Waited 4 months for just a response on one claim.
They're famous line is, "i will follow up and get back to you" or "i will escalate it and get back to you".
To no-one's surprise, they never call you back with an update.
My latest claim, my boundary wall collapsed, and they simply cannot give me an answers, its always, "its with another department" story.
Come on guys, this is my boundary wall, my home, my safe space, which is now exposed. i know you'll are running a business, but have some compassion, we are all in this together.
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Replies (2)0
Replies (2)
Brolink's replyOfficial
22 Nov 2021, 11:40Good Day
Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.
Kind regards
Brolink
Brolink's reply22 Nov 2021, 11:40
Official
Good Day
Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.
Kind regards
Brolink
JJ
Jodash J's updateReviewer Update
22 Nov 2021, 11:46WOW, an automated response!!!
Cannot say that i am surprised.
This automated response is simple an acknowledgement of the lack of compassion you will receive from Brolink on an ongoing basis.
Cannot say that i am surprised.
This automated response is simple an acknowledgement of the lack of compassion you will receive from Brolink on an ongoing basis.
JJ
Jodash J's update22 Nov 2021, 11:46
Reviewer Update
WOW, an automated response!!!
Cannot say that i am surprised.
This automated response is simple an acknowledgement of the lack of compassion you will receive from Brolink on an ongoing basis.
Cannot say that i am surprised.
This automated response is simple an acknowledgement of the lack of compassion you will receive from Brolink on an ongoing basis.