Ooba gives **** customer service to loyal clients

We have been faithfully paying our household insurance to Ooba, we are loyal clients. The one day we had a flood in our home, and the first time we submit a claim in particular our kitchen where the leak sprung resulting in water damage to our build in cupboards. Ooba's own building contractor and cabinet maker who was going to do the replacement of the build in cupboards confirmed that the existing cupboards style and colour was off the market and this is due to it being over 15 years old and it is impossible to match the cupboards with any new colour, any reasonable person can see that the colour and style would be off. Ooba contacted us and the consultant Takalani Madzhie gave some policy clause restricting us from claiming a completely new style of kitchen cupboards and wanting us to accept an off colour and mismatched style. We requested exemption from this clause and it was she immediately denied us. Our home is our investment and we have partnered with Ooba from the start and being denied the exemption of this so called policy and giving us no option is **** and unacceptable to loyal and faithful clients, there is no empathy and assistance to go the extra mile yet we are honest citizens and pay without issues. We demand that Ooba give is the customer service that we deserve, we want to sell our property and get a return on our investment and with mismatched kitchen cupboards we will be loosing on profits.