No customer service

I registered a claim over 3 weeks ago for minor stretch and guess what no feedback received from Brolink. Which makes me wonder how long will they take to finalize a major vehicle claim. I called yesterday and spoke to Elize my apparent claims handler, she said that my claim was approved on the 16th of September she sent me email. Checked my emails no email received from her on the 16th of September and no call from the service provider that is supposed to do repairs on my car to date. If the service provider did receive authorization in the 16th of September already why haven't they called me? I asked her why have I not been called to dates she can't even answer me. She keeps on insisting that she sent me an email to @gmail.co.za since when does gmail address have a @gmail.co.za. Yesterday she said she would send me an email detailing the authorization given to sp and still till today no email received from her and no follow up call to check if i did receive her emai. She clearly doesn't care about me as a client. I had to call today again and wasted hours holding for me and her manager Anneri Erusmas and could not get ahold of them.Tried calling her manager directly she did not bother to take my call nor call me back. I called and was sent from pillar to post until my call was put through to Zanele Maselola who tried to assist me. What type of sp that receives claim authorization on the 16th of Sept and does not call me as client to arrange date of repairs.What type of company that authorises a claim and does not call client to discuss that authorization. I really want nothing to do with Brolink. I got my own service provider that will do repairs on my car. I will not use their service provider that also doesn't carry about me as a client. The same consultant Elize Duncan doesn't check if the email address she is sending too is correct or not? I tried to cancel the policy mind u I pay my premiums in advance and was told by Brolink that the debit order that went through yesterday on the 26th of September will only reflect on thier side on the 16th of October. How is that possible, I now can't take out insurance with another company because I can get a refund of my premiums only after the 16th of October. So in the interim what happens to my financed vehicle as it's a condition that I need to have it insurance. They are now making it difficult for me to cancel this policy as well. What has really happened to TCF? What does FAIS say about holding client funds? That it should reflect on thier account after so many days? The sad part is if I reserve the debit order with my bank then my ITC gets affected. So what should I need as i need to have my vehicle insured? I have sent request to my bank to reserve this debit order so it means that my ITC score will be affected.I have sent them my own service provider repair quote and hope I will get telephonic and email feedback very soon so that I can book in my vehicle for repairs but I am done with that company. I am extremely frustrated 😠 😡 👿 right now and hope that this complaint will get the attention it deserves and please I don't want to deal with Elize or her manager I would like to get feedback from Zanele and hope this matter will be resolved tomorrow.