Laptop Claim not being processed

<p>On Monday 23/05/2016 I put in a claim for my laptop that fell. I got a quote from a supplier to replace the laptop and a damage report. My laptop was insured for the amount of R10 000. The quote I got was for R9500.</p> <p>On 24/05/2016 I received an email from Takalani Madzhie from Brolink that gave me the choice of accepting a laptop to the value of R6100 or the cash pay-out. My husband could not be reached on the phone and send Ms Madzhie and email informing her to phone on my number.</p> <p>On 25/06/2016 I received and email stating that Ms Madzhie informed and advised Sure Settle to replace the laptop and that they will be sending another contractor to collect the damaged one. I immediately emailed Ms. Madzhie and informed her that we will not be accepting the offer and that my husband would not have given the go-ahead for the sure settle replacement. I believe that the laptop they offered us was not a replacement for the one I had.</p> <p>Ms Madzhie phone me right after I sent the email and while one the phone I informed her of it as well. When I told her that my husband would not have just gone ahead and accepted the replacement, she became very defensive and asked if I imp**** that she was lying. I stated that I was not implying that, but that I know my husband would not have said it. I asked for the recording and to date I have not received anything.</p> <p>When I spoke to my husband he informed me that he told Ms. Madzhie to go ahead with the quote we gave her and not the one she sent to us. I explained to Ms Madzhie that my laptop had a specific CPU and that I was not happy with the one they offered me. Ms. Madzhie informed me that it does not matter what amount I have insured for, they provided me with a suitable replacement. I told her that I have paid the premium for R10000 each month and they have accepted it without saying anything, but now that I need to replace my laptop, it wasn’t worth the amount?</p> <p>I got Ms. Madzhie a new damage report with all the “right” specification on and send it to her on Monday 30/05/2016. I have been sending her an email every day, but I am receiving no feedback from Brolink. Even my broker send her an email this morning and we still have no reply.</p>