Insurance monsters scaring people

Can I wake up from this nightmare please!! I made a claim on Thursday, ********** 8 with Nedbank Insurance and was referred to Brolink. Got 2 sms's to state claim was received and 2 assessor appointed. After that it went dead silent. I have to call and beg for information. I was told the assessor will call me. I am still waiting. Even my claim handler has now gotten an attitude. When this is all over I am moving all my card and businesses from both Brolink and Nedbank. Damn worse service.