Insurance claim not attended to

In December 2018, there was a huge storm in Mamelodi were I am residing and it took away the fisherboard on the roof and there was a leakage from inside. I put a claim to Brolink which I had to follow up every day (they didn't take me serious) after that they send me a letter stating that they will only fix the ceiling after I fixed the roof, their reason was the roof was not well maintained. I bought the house in 2015 march and the assessor came and never said a thing about the roof, Brolink never came to my house to assess it before insuring it, so now they are using roof maintenance as and excuse for not fixing my house. it is not only the roof and ceiling that is damaged, also my kitchen units are affected.