Insurance Claim - Brolink

Good morning,

Just damn terrible!!!!!!

I am greatly disappointed with regards to this insurance claim for my vehicle.

This is just unacceptable.

Claim was only referred to ABSA on the 29th of February 2024 and only received a partial answer on the 12th of March 2024 that an expert needs to be appointed as has been stated before!!!!!!!!! On the 7th of February 2024 the Motor assessor stated and I quote "I am not sure if this is an insured peril and if you possibly want to appoint a specialist to investigate"

Claim has been submitted on the 18th of January 2024 and today it is the 13th of March 2024.

There has been no communication as to whether it will be fixed or not. Just being referred to and being sent pillar to post - Nobody wants to say yes or no???? Constantly being told that an expert should be appointed - To this day nothing!! On the 7th of February 2024 the Motor assessor stated and I quote "I am not sure if this is an insured peril and if you possibly want to appoint a specialist to investigate"

The sense that I am getting is that the insurance is doing their utmost best to try and find a reason not to pay because there is no valid reason as to why it shouldn't be paid.

An assessor's job is to assess the damage and then feedback is given and based on that a decision is to be made.

Don't come with but there is a process to follow and that what I have said is not the case. I quite frankly don't care. This process is taking awfully long.

I can't see why it is so difficult to make a decision.