*********** claims Handler. Shattered sliding door

On the 9 September my sliding door shattered. I've log a call at 9:20. Fitment centre come and said that some boundary stoep makes it impossible for them to replace the glass. First they don't have the manpower and their job is only Fitment

Said they will contact the insure and let me know. After that numerous phone call which was dropped by the claims Handler. Kashan Naido asked me to email the picture which I did. Whe I called back the office is.closed I called the emergency assistant no one could assisted me. They don't even allowed you to give them the claim number just saying sorry we don't deal with that. It's 5:51am now. My door is not sorted and I don't know what's the way forward no one let me know what's going on..I cannot wait till Monday I have this sorted out. Imagine sleeping with a broken sliding door with this high crime rate.