Horrible service/ ****ming

On the 16-01-2025 registered a claim with Brolink claim no is ***7 for my electric fence ,CCTV camera and Dstv Lnb that was damged by storm and lightning on the 15-01-2025 round about 18H10 but unfortunately they send their accesor to come to my house and they first send the first supplier to inspect and they took ages to send feedback up until I keep on calling them and they second supplier but their out comes of the report was that they only paying for DSTV Lnb & CCTV camera NOT the electric fence because the damage on the electric fence it's wear and tear , that was total a lie because I sourced out a supplier that came through and check all to findout that the energizer it's a blown by lightning so we had to take it for repairs and I payed out of my pocket so I need Hollard to pay me back my money please it's clear that Brolink it's ****ming us as Hollard clients