Horrible service

we Had a car accident on 7 December 2021..car is not done yet..Its 17 February 2022. Endless frustrations with Brolink, the guy Runjay who helped us went on annual leave after we put in the claim and did nothing about our claim up until we made a fuss about it in early January and another staff member helped us. We couldn't get hold of Bro link for days, the numbers were incorrect ..the lines got cut continuously..in 1 instance we got hold of someone and demanded they call us back before the call got cut. She eventually called back. We have been paying UBER bills of up to R 300 a day because of this. No courtesy car, nothing... I was with PSG Santam for 10 years and moved to Hollard because we couldn't afford it anymore but this have been the worst experience ever. I never had these kind of problems. As soon as my car is back I'm changing insurance. You guys are the same as many others...quick to take the monthly premium, terrible in taking ownership and fixing up your mess. There is zero accountability and call centre agents just say they'll call you back but they never do.. Where the good old day when the person reading this goes to a manager and says this is unacceptable..lets try and do it the right way..like we promised them when we marketed and signed them up? Or shall we just cover up our mess and don't worry if they complain,well just give them an apology. I mean...would you who reading this response make and accident on 7 December 2021 and by 3 February 2022 your car is still at the panelbeater cause they waiting on a fender? And no 1 offers you an courtesy car cause now its my problem that BROLINK agents are *********** and not interested, no just let the client suffer. Have you got the UBER money to pay a daily trip of R 300 to go to work and back? Now what's so amazing about all of this, I must still pay the R 3000 excess fee after I spend UBER money from December to February.. Perhaps I don't have the best plan to afford a courtesy car but if you look at my situation, if Hollard was willing I would make a plan for this client who may end up spending more than R 3000( Excess fee amount) on Uber and transporting with colleagues to work and when he gets his car back then pay another R 3000!!! Crazy hey, yes that ls what im going through with Hollard right now. Hollard sucks..I regret signing up...you do Market nice and make great promises...but eish...you like the rest..so sad. We had accident on 7 December 2021 and we didn't know we had to telephonically call to manually submit the claim. With our previous insurance the emergency consultant starts the process already and assists the client immediately, follows up and show they care, with Hollard you have to call them again and then submit a claim. I guess you get what you pay for. The claim eventually went through 20 December 2021. What a frustrating process with the middle man Brolink. So our car was parked at a Yard from 7 Dec to the 28 of January 2022 before authorizations took place! Wow guys? Another thing is, if this is the starting process ,how will I get my money back via 3rd party claim as the person who jumped the red robot caused the accident? I lost faith in Hollard so far. And can I suggest that if you use a middle man, get someone a lil more professional and makes a effort to call you back and try and treat a vehicle accident claim like there's a human on the other side and not just a another number. We sent an email to Hollard on the 3 Feb 2022 and still no feedback.