Horrible service

Early November 2019 I telephonically reported that my car is vibrating but unfortunately Runjay was very rude to listen and told me to phone emergency department which they also failed to assist me and indicated that the issue must be handled by the claim department. On the 20th November 2019 I managed to get an access to emails and wrote to Runjay and cc Tresia. I attached evidence inicated by Tiger Wheel, Park Motors and Mecurius that the suspension is bent and need to be replaced or I will keep on doing wheel alignment and replace shocks than expected. Without any response I made follow up and three times Runjay saying he did not receive any attachments requested. I kept on following up for a way foward and very frustrated as no one wanted to respond my emails. On the 20th December 2019 I received email from Ms Elize Duncan that the bent of suspension is linked on driving over a pothole or over a speed hump or constantly driving on gravel or bumpy roads not due to previous accident as I assumed and I must get a report from qualified motor representatives. As I was expecting help from brolink assessor to help, I then phoned Ms Anneri Erasmus with no help I sent email to Ms Fourie until today there is no response from her. The issue of bent suspension was picked by mecurius motors during the routine car service in 2018 and requested if the car was involved in an accident need to be re-fixed. The matter was reported to Mr George Mahlakgane and after being reassessed the car was returned to Trans Letaba Panelbeaters and they did only the wheel alignment. Very sad and frustrated how everyone did not want to attend this matter and going in a circle with no help for a month now.