Horrible service

I am utterly appalled and disgusted by the atrocious service I received from Brolink Insurance, underwritten by Standard Bank. After my car wheels were ****** on November 9th, I logged a claim on November 11th. Since then, I've had to constantly follow up with them to get any updates on my claim.

As of today, December 14th, I still haven't received my payout. The lack of communication and transparency throughout this process has been staggering. Despite being assured on December 9th that the payout would take 2-3 working days, I had to call again on December 13th to inquire about the status.

My emails to Thabo Ndaba and his manager Samantha have been consistently ignored until I've had to call to get a response. I would not recommend Brolink Insurance to my worst enemy. Their service has been an absolute nightmare.