KM
Kabelo M

1 reviews | Active since Feb 2021

08 Feb 2022, 08:08

Hollard Car Insurance ***** to Pay

I got involved in a car accident and Hollard and their broker Brolink are now ***** and not fixing my car. They tell me what the assessor wants and instead of telling the assessor what I want. They claim they cannot afford to fix the car hifing behind the value to repair vs market value and refere me to a policy document which they only gave me for the first time since I took up their insurance and never send me the same before, and my take is that it ID irrelevantat this stage but can only be applicable going foward. Now they insist on writing off my car for a very minor damage. They took my car on the 22nd December 2021 and dumped it where it is not even covered atleast on the damage, but is now exposed to more damage. I was not on the wrong and the other driver didn't even have a driver's license so they can still go and recover their money but they must fix my car. This inconvenience has put my life on hold and affected my income so bad.

0
Replies (4)
Brolink
Brolink's reply08 Feb 2022, 08:25
Official
Good Day

Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.

Kind regards
Brolink 
KM
Kabelo M's update08 Feb 2022, 09:04
Reviewer Update
Your complaint department has already failed me, it's now rhe second week since they have been saying they will get back to me even if I reminded them to respond.
KM
Kabelo M's update10 Feb 2022, 12:55
Reviewer Update
Like I previously said, their complaints department never got back to me, this time I got a call from Joanne Marie on the 8th Feb 2022 who promised to look into the matter and get back to me by yesterday (09/02/2022) the latest, and today is the 10th Feb 2022, yet nobody called me.
KM
Kabelo M's update11 Feb 2022, 13:13
Reviewer Update
Still I wait. No call, no sms, no email whatsoever...
Can somebody who really cares please help me outd. Is this how it works? That Hollard can **** people using Brolink as their **** channel?