gG
gursh G
1 reviews | Active since May 2017
07 May 2026, 06:20
Extremely poor service and claims handling regarding Claim No: *** / Client Feedback *** / CL CL***3.
Extremely poor service and claims handling regarding Claim No: *** / Client Feedback *** / CL CL***3.
This matter has been dragging on for months with no proper resolution, while the damage to my property remains unresolved. I have repeatedly had to follow up myself just to get basic updates, and there has been little urgency shown from either Brolink, Hollard, or the appointed contractors.
At this stage, I want:
The plumbing repairs finalized immediately The damaged flooring and property repairs scheduled and completed urgently Clear timelines and proper communication from management
The lack of urgency and accountability has been extremely frustrating and unacceptable. This entire process has caused unnecessary stress, inconvenience, and ongoing damage to my property.
Helpful (0)
Replies (3)0
Replies (3)
Brolink's replyOfficial
07 May 2026, 06:25Good Day.
Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.
Kind regards,
Brolink
Brolink's reply07 May 2026, 06:25
Official
Good Day.
Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.
Kind regards,
Brolink
gG
gursh G's updateReviewer Update
07 May 2026, 08:25After months of delays, poor communication, and unresolved property damage relating to Claim No. ***, I finally received a response from Hollard shortly after posting my complaint publicly.
The claim was rejected on the basis of “wear and tear” and “gradual deterioration,” despite both the plumber and the assessor reportedly indicating during inspection that the damage was caused by a burst/leaking pipe inside the wall, which resulted in the flooring damage.
Throughout this process I had to continuously follow up myself just to receive updates, while the damage to my property remained unresolved. There was little urgency, accountability, or proactive communication from Hollard, Brolink, or the appointed contractors.
Only after escalating the matter publicly did I receive movement and feedback within approximately 30 minutes, which raises serious concerns about how complaints are handled unless customers escalate matters publicly.
I have now formally disputed the rejection and requested:
- Copies of the plumber and assessor reports
- Clarification regarding contradictions in the findings
- A formal review of the decision
- Urgent intervention from management
I remain hopeful this matter can still be resolved fairly and professionally.
gG
gursh G's update07 May 2026, 08:25
Reviewer Update
After months of delays, poor communication, and unresolved property damage relating to Claim No. ***, I finally received a response from Hollard shortly after posting my complaint publicly.
The claim was rejected on the basis of “wear and tear” and “gradual deterioration,” despite both the plumber and the assessor reportedly indicating during inspection that the damage was caused by a burst/leaking pipe inside the wall, which resulted in the flooring damage.
Throughout this process I had to continuously follow up myself just to receive updates, while the damage to my property remained unresolved. There was little urgency, accountability, or proactive communication from Hollard, Brolink, or the appointed contractors.
Only after escalating the matter publicly did I receive movement and feedback within approximately 30 minutes, which raises serious concerns about how complaints are handled unless customers escalate matters publicly.
I have now formally disputed the rejection and requested:
- Copies of the plumber and assessor reports
- Clarification regarding contradictions in the findings
- A formal review of the decision
- Urgent intervention from management
I remain hopeful this matter can still be resolved fairly and professionally.
gG
gursh G's updateReviewer Update
19 May 2026, 21:45Complaint Reference: HOL-358567-05 26
I am extremely disappointed with the handling of my homeowners insurance claim by Hollard / FNB Insurance Brokers / Brolink.
My claim relates to water damage caused by a concealed plumbing leak within the wall structure of my property. The claim was registered in March 2026, and despite multiple inspections and months of follow-ups, the matter remains unresolved.
Since the claim was opened:
- an assessor has attended,
- a plumber has attended,
- and a flooring/wood replacement contractor has attended.
Each inspection has required me to take time away from work in order to provide access to the property, causing repeated disruption to my employment and personal schedule.
Despite this, communication and progress have been extremely poor. I have had to continuously follow up for updates, while receiving little clarity or meaningful timelines regarding repairs or claim resolution.
The matter was eventually escalated to Hollard management only after I lodged a HelloPeter complaint.
I have now been informed that yet another assessor inspection is required, despite multiple previous assessments already having taken place. This raises serious concerns regarding the efficiency and handling of the claim process.
What is particularly frustrating is that the leak originated from concealed plumbing within the wall structure — something not reasonably visible or accessible during normal day-to-day maintenance — yet the claim has now been rejected based on “wear and tear” and “gradual deterioration.”
I remain cooperative and continue to allow access for inspections, but after months of delays, ongoing damage to my property, repeated inconvenience, and lost work time, I believe this matter has been handled very poorly.
I sincerely hope Hollard will now resolve this matter fairly, transparently, and urgently
gG
gursh G's update19 May 2026, 21:45
Reviewer Update
Complaint Reference: HOL-358567-05 26
I am extremely disappointed with the handling of my homeowners insurance claim by Hollard / FNB Insurance Brokers / Brolink.
My claim relates to water damage caused by a concealed plumbing leak within the wall structure of my property. The claim was registered in March 2026, and despite multiple inspections and months of follow-ups, the matter remains unresolved.
Since the claim was opened:
- an assessor has attended,
- a plumber has attended,
- and a flooring/wood replacement contractor has attended.
Each inspection has required me to take time away from work in order to provide access to the property, causing repeated disruption to my employment and personal schedule.
Despite this, communication and progress have been extremely poor. I have had to continuously follow up for updates, while receiving little clarity or meaningful timelines regarding repairs or claim resolution.
The matter was eventually escalated to Hollard management only after I lodged a HelloPeter complaint.
I have now been informed that yet another assessor inspection is required, despite multiple previous assessments already having taken place. This raises serious concerns regarding the efficiency and handling of the claim process.
What is particularly frustrating is that the leak originated from concealed plumbing within the wall structure — something not reasonably visible or accessible during normal day-to-day maintenance — yet the claim has now been rejected based on “wear and tear” and “gradual deterioration.”
I remain cooperative and continue to allow access for inspections, but after months of delays, ongoing damage to my property, repeated inconvenience, and lost work time, I believe this matter has been handled very poorly.
I sincerely hope Hollard will now resolve this matter fairly, transparently, and urgently