1 reviews | Active since Apr 2017
EXTREMELY BAD SERVICE - VERY DISAPPOINTED
<p>I am utterly disappointed in the service I have received from Brolink.</p> <p>I have been a loyal customer for +-12 years (though Absa Brokers) , paying diligently every month and when an unfortunate break-in happens at my home, my financial ability to afford certain items is questioned. After Majority of the items as been accumalated in the last 12 years.</p> <p>A claim was lodged with Brolink on the 27th February 2017 at 8:30am. An assessor visited our home on the 3rd Of March and all requested documentation was sent to the assessor on 6 March 2017. Thereafter I did not receive any feedback, news or courtesy call from Brolink. I had to make numerous calls to the company in order to get feedback on the claim submitted.</p> <p>From the interaction with Brolink, I am not confident that I am dealing with a firm where TCF is central to their corporate culture. Brolink has clearly breached the TCF principles, they have not provided me with clear information, nor have they kept me informed and the service they have rendered to me is definitely not of an acceptable standard. They seem to give one the run around and seem to me as a ****** company as they seem to be dodging us and not believing that we can afford or own certain items. They also seem to be using a delaying tactic questioning the first four things then when they get a response they request the same stuff but in a different manner then also another item all of a sudden gets questionned</p> <p> </p>
Good day
Thank you for bringing this to our attention. We are looking in to te matter and our claims department will keep you updated.
Kind regards,
Brolink Claims Department
Good day
Thank you for bringing this to our attention. We are looking in to te matter and our claims department will keep you updated.
Kind regards,
Brolink Claims Department
Good Morning Denise
Thanking you for your prompt response in this matter
The below has been noted
5.1.3 such proofs, information and sworn declarations we may require from time to time
I do not have any issues in providing information and have been providing all information immediately after been requested. However what you fail to raise is that your company can request information for the same item several times just in different manners, instead of asking for all the relevant information at once, eg, a photograph of a certain item was requested, it was supp****, thereafter a receipt from the supplier is requested. Why wasn’t the photograph and the receipt requested simultaneously. I have asked your company on several occasions when information is requested if there is anything additional they require, in order for me to submit all the documentation at once. Little behold after submitting information, I am requested more information on the same item. This indicates pure incompetence on your side and results in an unpleasant customer experience on my side. Having to go back and forth all the time. The manner and approach your company follows in requesting information is extremely unprofessional and reflects badly on the way you treat your customers. Furthermore please note that the information on your website is extremely misleading as the service provided by your company does not portray that of a professional, solutions orientated, innovative company.
Your Accessor has also seem to be unprofessional as he did not contact us for any information regarding this matter but us contacting them to get feedback in this matter resulted in us then only knowing that your company needed more information thus us providing the necessary information needed from your company.
Good Morning Denise
Thanking you for your prompt response in this matter
The below has been noted
5.1.3 such proofs, information and sworn declarations we may require from time to time
I do not have any issues in providing information and have been providing all information immediately after been requested. However what you fail to raise is that your company can request information for the same item several times just in different manners, instead of asking for all the relevant information at once, eg, a photograph of a certain item was requested, it was supp****, thereafter a receipt from the supplier is requested. Why wasn’t the photograph and the receipt requested simultaneously. I have asked your company on several occasions when information is requested if there is anything additional they require, in order for me to submit all the documentation at once. Little behold after submitting information, I am requested more information on the same item. This indicates pure incompetence on your side and results in an unpleasant customer experience on my side. Having to go back and forth all the time. The manner and approach your company follows in requesting information is extremely unprofessional and reflects badly on the way you treat your customers. Furthermore please note that the information on your website is extremely misleading as the service provided by your company does not portray that of a professional, solutions orientated, innovative company.
Your Accessor has also seem to be unprofessional as he did not contact us for any information regarding this matter but us contacting them to get feedback in this matter resulted in us then only knowing that your company needed more information thus us providing the necessary information needed from your company.
The third round of questions asked today is yet again proof that there is pure incompetence on your side as well as the Accessor’s side and this is the result in an unpleasant customer experience on my side. Having to go back and forth all the time. We now again gone back 11 days
Questions answered on the 31/03/2017 is yet again not good enough request information for the same item several times just in different manners, instead of asking for all the relevant information at once and in the correct format that you would like it to be received in.
Same story just after i responded i was requested information regarding another item again to and fro to and fro to and fro no conclusion bad service
The third round of questions asked today is yet again proof that there is pure incompetence on your side as well as the Accessor’s side and this is the result in an unpleasant customer experience on my side. Having to go back and forth all the time. We now again gone back 11 days
Questions answered on the 31/03/2017 is yet again not good enough request information for the same item several times just in different manners, instead of asking for all the relevant information at once and in the correct format that you would like it to be received in.
Same story just after i responded i was requested information regarding another item again to and fro to and fro to and fro no conclusion bad service
Good day
We are pleased to confirm that this matter became settled.
Kind regards,
Brolink Claims Department
Good day
We are pleased to confirm that this matter became settled.
Kind regards,
Brolink Claims Department