Excess not reimbursed in 4 months

My car got bumped in April. I had a policy with Brolink and I had to pay R3000 excess. I was told that this amount would be reimbursed to me as the accident wasn't my fault. I was bumped from the back.<br> <br> Within a week of the car being fixed I had sent all the necessary documentation to Brolink and I was assured that the payment would be made once they had reclaimed the money from the third party insurer. It has been 5 months of back and forth communication with the legal team and I still don't have my money. <br> <br> I have followed up religiously from the 21st of July until now and I keep getting the same story that the third party insurer has not yet paid. How long does it take for them to pay and what is the point of having a legal team at Bro Link if they aren't able to pay back my money on time? <br> <br> I have been very patient but right now I am frustrated. I need my money to be paid into my account. I paid my insurance on time, I was never late and I deserve to have my money paid back and not have to wait for almost 6 months to be reimbursed!!! <br> <br> Miliswa <br> <br>