IC
Irene C

1 reviews | Active since Oct 2017

22 Oct 2024, 14:45

EXCEPTIONAL SERVICE FROM BROLINK

Diane du Plessis Claims Portfolio Manager, went the extra mile to assist my client by paying out aftermarket parts that was not specified on the clients policy. The client forgot to mention these parts to us and at claims stage, Dianne went the extra mile and heard the client's unhappiness and agreed to settle the amount. I have walked a road already with Brolink, and us Brokers as well as clients, are not just numbers in their books, but we get heard and assisted to solve matters so that our client's get the best service ever.

Thank you Dianne for exceptional treatment and always having an ear to hear me out.

Irene I Trust Brokers

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Replies (1)
Brolink
Brolink's reply22 Oct 2024, 14:58
Official
Good Day. Thank you for your 5* rating. We are pleased that we have been of assistance to you, and we endeavour to continually provide excellence in service. Kind regards, Brolink