Dragged service after car accident
<p>I got into an accident in March and only got someone to pick up the car a month later.its now almost 3 months since the accident happened and their panel beater tells me he is still waiting for car parts. No work has been done on my car as yet and I have to catch a taxi to work for 2months now.</p>
Good day
We are investigating the matter and will provide you with a reply in due course.
Brolink Claims Department
Good day
We are investigating the matter and will provide you with a reply in due course.
Brolink Claims Department
Good day
Thank you for bringing this to our attention. The panel beaters started with repairs to the vehicle, and while busy with the work discovered some additional damage. As this damage was not visible at the time that the assessor assessed the vehicle, these parts were not ordered at the time. The assessor approved the repairs to the unseen damage, and the panel beaters immediately ordered these outstanding parts. The panel beater expect these parts to arrive by the 10th of June, where after the final repair work can proceed. In the interim the other repair work has been attended to. The delay on the claim is due to the unseen damages discovered during the repair process, and the waiting period applicable for the parts to be delivered. We do apologize for any inconvenience caused during the claims process. Please be assured of our best intentions at all times.
Kind regards,
Brolink Claims Department
Good day
Thank you for bringing this to our attention. The panel beaters started with repairs to the vehicle, and while busy with the work discovered some additional damage. As this damage was not visible at the time that the assessor assessed the vehicle, these parts were not ordered at the time. The assessor approved the repairs to the unseen damage, and the panel beaters immediately ordered these outstanding parts. The panel beater expect these parts to arrive by the 10th of June, where after the final repair work can proceed. In the interim the other repair work has been attended to. The delay on the claim is due to the unseen damages discovered during the repair process, and the waiting period applicable for the parts to be delivered. We do apologize for any inconvenience caused during the claims process. Please be assured of our best intentions at all times.
Kind regards,
Brolink Claims Department
It's now the 13th and your panel beater now says he's only going to get the part he's waiting for on the 24th. How does this date keep changing? Looks like I'm going to use a taxi for an additional month totaling to 4months without my car now.Really guys?
It's now the 13th and your panel beater now says he's only going to get the part he's waiting for on the 24th. How does this date keep changing? Looks like I'm going to use a taxi for an additional month totaling to 4months without my car now.Really guys?
Good day
We confirm that the panel beater agreed to compensate you for the delay in the repairs, by way of a hired vehicle. We trust that this will assist with your transport difficulties, and again apologize for the inconvenience caused during the repair process.
Kind regards,
Brolink Claims Department
Good day
We confirm that the panel beater agreed to compensate you for the delay in the repairs, by way of a hired vehicle. We trust that this will assist with your transport difficulties, and again apologize for the inconvenience caused during the repair process.
Kind regards,
Brolink Claims Department