DO NOT INSURE WITH BROLINK AND ABSA INSURANCE.!!!

DO NOT INSURE WITH BROLINK AND ABSA INSURANCE.!!! I submitted a claim on the 24 July 2024, until today the claim has not been resolved by Brolink and Absa Insurance. There's no communication, my calls are met with either the consultant being out of office or unavailable to speak. They said they'll call me back but NEVER do. The claim was said to be with management for approval, suddenly they are waiting for external investigator report. When I follow up with ELA, they said they did sent report on the 18 Aug, Brolink then requested my bank statements and I don't know what other information. There is no transparency with the investigation being conducted on me, no regular updates. I have given all the information I have to a point where I feel a gross violation of privacy. To top it all, they have the audacity to still deduct my account for a car they've had over 4 weeks. No response to refund request emails. Very disappointed in this experience I've had.