Dissatisfying and appalling service

<p>My 2009 Kia ProCeed was involved in an accident when an aggressive bull violent fell on top of the bonnet of the car. The insurance towed the car to Komani Panel beaters on 10 March 2016. After a month of silence and no communication from Brolink insurance, I personally went to the panel beaters and they told me that they are still waiting for the assessor's report. On the same day, I contacted Brolink insurance complaining that it has been a whole month and I have not been updated about the progress of my car's repairs and told them that the panel beaters are waiting for authorization. Only then did the consultant enquire about the place of the accident and the case number. After 3 days, I contacted them again and they claimed that the car is a write off because it would be ''uneconomical '' as the costs are apparently over R100 000 and that the car is currently valued at R107 000. They also stated that I would have to buy the body of the car from them at R42 000 and that I would get approximately R50 000, of which I would have to use to settle the remaining payments on my car. I am not very informed when it comes to cars, but the damage of the car does not suggest R100 000's worth of damage nor does it justify writing off the car, as the airbags did not even deploy(Refer to the uploaded image). As a result, I do not trust the insurance's cost estimates and their conclusion. This is just another example of insurance companies *********** their customers and turning their backs on us at a time we need them the most. I need help because I do not want to lose my car over a damaged bonnet.</p>