Disaster insurer, standard bank and Hollard need to do better. Brolink is not it

If there was half star I would give just that. I am not the one to write complains until I see I am taken for a stupetu. Do not bother with them. The worse experience I have had with an insurer. To think that I have both my content and cellphone insurance with these people and have been with them since 2021. I am disappointed, I made my claim on the 12/3/2025, after losing my cellphone and having my whole life disrupted. We had to wait for their technical team to fix my insurance policy because somehow it was saying I have a car insurance instead of content and cellphone ( even though I had claimed and got a payout with them the previous year. This is a another story that took 2 full months also). Well this time it has taken another 2 plus months for them to resolve the case. On Wednesday last week the 13th of May 2025 I finally signed and emailed back the Hollard indemnity form, today when I call in I am told it was reversed from payments back to the consultant. Not forgetting that the initial consultant who was assigned to my case never actually communicated with me, I was calling and emailing her with no response, everytime I would be told she is either busy or out until I was told she no longer works for the company ! Imagine that's how long my claim took, someone resigned and served notice while my case was still pending. Standard bank needs to do better, actually I want a new underwriter for both my content and movables or I am changing the insurer.