Disappointing service

I am recieving the worst service from Holland. No has been in contact with me regarding my claim since the 11th of July - I am the one having to constantly make the follow ups. There is no progress with regards to my claim and the person assigned to the claim has not done anything. On top of that when organising my car hire they ordered the wrong car for me and now I’m having to wait even longer to receive a curtesy car because of incompetency. This is so unfair and the service has been disappointing honestly