Delayed claim process – unacceptable service and lack of communication

I am extremely disappointed with the handling of my insurance claim by Brolink. It has now been approximately three months, and I am still paying for a vehicle that I cannot use.

Despite several follow ups, there has been very little progress or clear communication regarding my claim. The process keeps being prolonged, and I am repeatedly told that they are waiting on the assessor, with no clear resolution or timelines provided. This ongoing delay is unacceptable.

I am also financially burdened as I am paying for something I am not using, while also spending additional money on transport due to the lack of access to my vehicle. This situation is placing unnecessary strain on me.

I have also recently been informed of issues relating to prior damage on the vehicle, which I strongly dispute as I have never been involved in any previous accidents. This has further complicated an already prolonged process.

The lack of urgency, transparency, and effective communication has made this experience extremely frustrating.

I am requesting:

* A clear update on the status of my claim * A proper explanation for the repeated delays linked to the assessor * A firm timeline for finalisation

I hope this matter will be resolved urgently.