1 reviews | Active since Oct 2016

06 Oct 2016, 16:05

Day light *******

<p>On the 31st of August my bakkie was ****** and insured with Brolink via ABSA. Brolink only want to pay me an amount of R17200 out while my contract states that it's insured for a amount of R27633 ? I have communicated with one of your consultants via email and she told me she can't be held responsible for a decline in my vehicle value with a take it or leave it attitude ! If my vehicle value has declined why did my monthly premium stayed the same whilst my contract stated I will get the amount of R27633 ? This is unacceptable to me ! I regret taking my insurance from Brolink via ABSA </p>

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Replies (4)
Brolink
Brolink's reply07 Oct 2016, 11:25
Official

Good day

Thank you for bringing this to our attention. We will investigate the matter and provide you with our findings in due course.

Kind regards,

Brolink Claims Department

Best regards,

's update07 Oct 2016, 14:53
Reviewer Update

Thank you for your reply hope that the matter will be solved soon.

Brolink
Brolink's reply11 Oct 2016, 14:10
Official

Good day

We confirm that the matter has been resolved to your satisfaction.

Kind Regards,

Brolink Claims Department

Best regards,

's update14 Oct 2016, 19:37
Reviewer Update

Sorry to hear but I am not in the least satisfied with the outcome of the inquiry. I didn't accept the offer of the repayment of a fraction of the now so called over insured ****** vehicle. I have requested Absa to place the matter on hold for a while as I am still busy gathering legal advice.

Regards