CLAIM REJECTED

My claim has been rejected by Yolani Hugo, even though, as I requested, they did not send out an approved contractor, but rather told me to find my own. Five quotes, all very different, and my claim was rejected due to maintenance. How, pray tell, do I maintain pipes that are under tiles and in walls. The Assessor appointed by Brolink clearly states my house is well maintained but my shower is not. The leak is not visible as it is under tiles or possibly even the bath. Being honest, it seems gets you nowhere. If claims were treated properly, insurance ***** would I am sure drop drastically. Very disgusted that you did not send a contractor out, and refused to answer questions but referred me to Nedbank Insurance who referred me to you. I have received 18 quotes for insurance, with the stipulation that the broker has no dealings with yourelves. Not only are they cheeaper, but I will be covered for more, and I am apparently in the high end bracket accoding to my premiums. Shocking service.