Claim not properly done and the return job

I made a claim with my car last and the insurance didn't approve everything that was supposed to be in the quotation in an accident and now I received the car with the job that was not that and on top of it I experienced some funny noise 3 days later after I have received my car and 5 days later the car wasn't starting till today and the insurance didn't include anything on it even though when i took the car in it was perfectly fine I am not happy at all about the service and on top of it I have to pay another accces fees for the return job.. The consultant that was assisting me her name is Zanele Masemola claim number is ***2*001*002 and your assistant would highly be appreciated

Regards Mrs Z. Fumbeza