Claim

Was involved in an accident last month and it has been a rollercoaster since then. Elize Duncan was handling my claim and they took my car to SMD for an assessment. I literally had to follow through every time for an update. Was told my car is repairable and that the OPD with Wesbank does not cover for repairs and that I would receive my vehicle together with the assessment report in due course. Found a repairer and then asked how and when will I get my vehicle so they could start with repairs, only to be told that I will have to pay release fees at SMD. Brolink took my car to SMD and they never told me about any release fees until I had to ask for my car. The incompetence is really appalling and frustrating!! I legit have to follow them around every single time!