Car insurance claim over 3 months now

<p>On the 21st of march I had a freak accident ,I reversed into my garage door with my drivers door opened. The garage door was damaged so was the back of the car,part of the top (arieal) and the drivers door damaged. The car was towed by Trevors towing and on their slip it indicated everywhere the damage was. It was then put at their yard under no shelter,after a week I went to the yard to find that everything was there except for the right hand wiper of the car. When registering the claim with Brolink I happened to not give a full description of the accident however I called them again to explain everything Lindiwe Kambule said she would then talk to the assesor. It's been three months with no car but i have been paying my insurance evey month on time. It has become so bad that the car started to rust while at the towing yard (this was because of rain in march). The assesor said that this is old damage ,bare in mind the car was purchased on the 10th of march at Citton Garage in Pretoria and all damages happened on the 21st of March. The very same towing company are also the owners of the panel beater and they know how the car was when they took it in. NO one at Brolink has been helpfull, my claim is being sent from pillar to post with no way forward. Miss Lindiwe Kambule has been very rude at times and has not helped me or tried to do her job as expected. Can this please be sorted out before the end of this week or further actions will be taken. I'm very appalled at the service you guys given to mee as your client and I refuse to talk to Miss Lindiwe kambule ever again can the team leader take over my claim.</p>