Brolink poor service

Hello Peter

I have a financed vehicle with ABSA since 2015. On the 13 February 2019 I reported my vehicle to Brolink that my car's wheels and wipers were damaged by someone and wasn't drivable. A tow truck was despatched to collect my car. I never received any confirmation from the insurance company of their knowledge that the car was collected. According to the towing company the car was to be taken to SMD in Chamdor. Two days later when I called the insurance company they told me that they were not aware that the car has already been towed. I was then informed that an assessor will be sent to where the car was to assess it and inform the insurance company of the next step. But that didn't happen. The following week I kept on calling them to find out the process. The agent told me that she has forwarded the claim to VDS panelbeaters. To my surprise, I learnt that the car has been moved to VDS panelbeaters without my knowledge. The insurance's reason for my car to end up at VDS panelbeaters was that the assessor couldn't go to SMD in Chamdor. I continued making calls to Brolink and was sent from pillar to post. I only learnt later that my car has been at VDS from the 23 February 2019. And they received the approved claim from Brolink on the 15 March 2019. According to an email I received from Brolink, I was informed that I'd pay an access amount of 3000. To my surprise VDS told me that there's an additional amount of 1200 I needed to pay for betterment of which I wasn't told about prior and have not budgeted for. I have called Brolink informing them about my frustrations and was referred to the supervisor whom hasn't helped me in any way. I also brought to her attention that I'm not un a position to pay that extra amount of 1200 because I was never informed about prior. I haven't received my car till to date and this has caused me undue hardship because I have to pay someone to fetch my daughter from school when she has extra classes.