Brolink offered world class customer service even during lockdown.

I had the pleasure of dealing with Gretchen Theron from Brolink who assisted with a heat pump claim. I had requested claim documents and 2 weeks had passed while awaiting the damage report from the service provider. Gretchen called me to enquire on the delay and took the time to understand the problem at hand.

It was really is heart-warming to receive such good service and empathy at a time when the world is facing such calamity. She provided me with relevant documents and the claim was processed in a matter of hours. I was able to book an appointment with the service provider feeling comforted that Gretchen (Brolink) had settled my claim.

Thank you for providing such excellent service in the most unexpected timeframe. Your dedication to customer service excellence is sincerely appreciated.