1 reviews | Active since Apr 2010
Brolink Neglegence
On 09Dec2025 I submitted a claim for damages due to severe rain. There had been multiple warnings issued for the severity of the down pour in the area I reside in. A contractor was appointed to assess the damages. On 30Dec2025, the outcome or feedback to the claim was not yet provided and I followed up on the status. I was informed that Hollard had not provided feedback yet. On 10Jan2026 I again had to follow up on the status of the claim. During this time, I have incurred further damages to the property due to the continuous rain. On 12Jan2026 I received an email stating that the claim was rejected. This is completely unacceptable, and the damages should be rectified due to the delay of the insurer in communicating the result of the claim.
The agent I am dealing with now is refusing to add the additional damages due to the lack of response/action from Brolink to the existing claim and insisting that a new claim be raised with a new excess amount payable. This is unacceptable, had the claim been actioned appropriately, the additional damages would not have occurred.
The agent I am dealing with now is refusing to add the additional damages due to the lack of response/action from Brolink to the existing claim and insisting that a new claim be raised with a new excess amount payable. This is unacceptable, had the claim been actioned appropriately, the additional damages would not have occurred.