TM
Thabang M
1 reviews | Active since Jul 2025
09 Jul 2025, 21:21
Brolink ****med us
I feel ****med by this company.Accident happened we couldn't reach them after trying for hours,I had to pay all expenses for towing for safe keeping of my car it was Saturday , Monday we managed to find them they arranged towing from were we kept the car to their assessing location , few days later they concluded on writing off my even after I begged them to source for second opinion because I wasn't convinced and happy with the report since I had pictures,they refused , so I begged them to hand back my car I'll fix myself instead of them writing off my car ,but instead they opted to hold me @ ransom ,they said I must withdrew my claim in order for me to get my car back after I refused to take their offer of them writing off my car , instead I said I'm holding back my claim not withdrawing underline that...I had to do so I can get my car back. As of now my car is fixed and running smoothly with only less than R 200 000.00 though they claimed my car will cost more than R 300 000.00. In one of their emails they declared my car is no longer covered under them but they continued debting from my account to date.
My contract with them since 31 May 2022 Accident 09 November 2024
Helpful (0)
Replies (3)0
Replies (3)
Brolink's replyOfficial
09 Jul 2025, 21:35Good Day.
Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.
Kind regards,
Brolink
Best regards,
Brolink's reply09 Jul 2025, 21:35
Official
Good Day.
Thank you for bringing this to our attention. Our complaints department will communicate with you going forward.
Kind regards,
Brolink
Best regards,
TM
Thabang M's updateReviewer Update
31 Aug 2025, 18:31Greetings;
They refunded us on those ******** premiums.Thanks to HelloPeter.
Unfortunately they still refuse to compensate us on loss , stating we violated terms and conditions by taking our car back and fixing it ourselves. As it appears they want to capitalize on our unfortunate event in this manner , Car financed by ABSA (Brolink is just middleman running admin for ABSA), insurance ABSA so now they push to write off the car so they can benefit.
ABSA pays ABSA for settlement amount then I pay shortfall.
ABSA takes the car and sell to SMD.
In little mentioned above we are running at lose of two years installments and two years premiums towards the car.
Below is Copied and pasted from my mails in response to their rejection letter in compensating us.
They refunded us on those ******** premiums.Thanks to HelloPeter.
Unfortunately they still refuse to compensate us on loss , stating we violated terms and conditions by taking our car back and fixing it ourselves. As it appears they want to capitalize on our unfortunate event in this manner , Car financed by ABSA (Brolink is just middleman running admin for ABSA), insurance ABSA so now they push to write off the car so they can benefit.
ABSA pays ABSA for settlement amount then I pay shortfall.
ABSA takes the car and sell to SMD.
In little mentioned above we are running at lose of two years installments and two years premiums towards the car.
Below is Copied and pasted from my mails in response to their rejection letter in compensating us.
TM
Thabang M's update31 Aug 2025, 18:31
Reviewer Update
Greetings;
They refunded us on those ******** premiums.Thanks to HelloPeter.
Unfortunately they still refuse to compensate us on loss , stating we violated terms and conditions by taking our car back and fixing it ourselves. As it appears they want to capitalize on our unfortunate event in this manner , Car financed by ABSA (Brolink is just middleman running admin for ABSA), insurance ABSA so now they push to write off the car so they can benefit.
ABSA pays ABSA for settlement amount then I pay shortfall.
ABSA takes the car and sell to SMD.
In little mentioned above we are running at lose of two years installments and two years premiums towards the car.
Below is Copied and pasted from my mails in response to their rejection letter in compensating us.
They refunded us on those ******** premiums.Thanks to HelloPeter.
Unfortunately they still refuse to compensate us on loss , stating we violated terms and conditions by taking our car back and fixing it ourselves. As it appears they want to capitalize on our unfortunate event in this manner , Car financed by ABSA (Brolink is just middleman running admin for ABSA), insurance ABSA so now they push to write off the car so they can benefit.
ABSA pays ABSA for settlement amount then I pay shortfall.
ABSA takes the car and sell to SMD.
In little mentioned above we are running at lose of two years installments and two years premiums towards the car.
Below is Copied and pasted from my mails in response to their rejection letter in compensating us.
TM
Thabang M's updateReviewer Update
31 Aug 2025, 18:33Greetings;
Kindly note , we never accepted the outcome of assessment report from day one because certain items and components mentioned were wrong , we humbly requested for second opinion our request was turned down.
Asseser's report and quote came back at more than R 200 000.00 mentioning wrong items to be damaged also (Quote and before pictures Attached), we believe such wrong information mislead insurance to take decision based on wrong information , hence we requested second opinion, after our request being rejected we opted to get our car back and get it fixed because we could see that what is being about the car is wrong.
We managed to get our car fixed, running and in good condition with R 110 000.00 (Invoice and after pictures attached)
Communication that our car is no longer covered by insurance was issued , we accepted the decision by the insurance company but to our shock they continued debting monthly premiums for months till we complained that's when we got refunded for those premiums.
We got requested to submit invoice from our panelbeater and also pictures , which we did , they requested us to take car for inspection,which we did, with us taking the car for inspection was for insurance company to verify if really the car is fixed and running NOT them assessing it for return on their insurance company but to our shock they mentioned items which the asseser identified. Closing their statement with " Vehicle can not be put back on the insurance with all of these defects " . Question remains 'Who said we are still interested in their insurance? ' Will be using our own preferred insurance.
Conclusion
We believe the insurance took decision of writing off our car based on wrong information/quotation provided ( insurance quote and our Panelbeater invoice attached) As one can compare components and costs will notice huge difference in them. The car is up and running smoothly with components some replaced and some repaired.
We only request the insurance to do good by us , compensate us on what we've spend on fixing our car , as they committed on first day that they'll be there for us in case of disaster.
Insurance can mention all terms and conditions we violated there and there , but they also bear they violated our rights and strained us financially and emotionally by debting monthly premiums for months and months even after declaring us parting ways.
Kindly note , we never accepted the outcome of assessment report from day one because certain items and components mentioned were wrong , we humbly requested for second opinion our request was turned down.
Asseser's report and quote came back at more than R 200 000.00 mentioning wrong items to be damaged also (Quote and before pictures Attached), we believe such wrong information mislead insurance to take decision based on wrong information , hence we requested second opinion, after our request being rejected we opted to get our car back and get it fixed because we could see that what is being about the car is wrong.
We managed to get our car fixed, running and in good condition with R 110 000.00 (Invoice and after pictures attached)
Communication that our car is no longer covered by insurance was issued , we accepted the decision by the insurance company but to our shock they continued debting monthly premiums for months till we complained that's when we got refunded for those premiums.
We got requested to submit invoice from our panelbeater and also pictures , which we did , they requested us to take car for inspection,which we did, with us taking the car for inspection was for insurance company to verify if really the car is fixed and running NOT them assessing it for return on their insurance company but to our shock they mentioned items which the asseser identified. Closing their statement with " Vehicle can not be put back on the insurance with all of these defects " . Question remains 'Who said we are still interested in their insurance? ' Will be using our own preferred insurance.
Conclusion
We believe the insurance took decision of writing off our car based on wrong information/quotation provided ( insurance quote and our Panelbeater invoice attached) As one can compare components and costs will notice huge difference in them. The car is up and running smoothly with components some replaced and some repaired.
We only request the insurance to do good by us , compensate us on what we've spend on fixing our car , as they committed on first day that they'll be there for us in case of disaster.
Insurance can mention all terms and conditions we violated there and there , but they also bear they violated our rights and strained us financially and emotionally by debting monthly premiums for months and months even after declaring us parting ways.
TM
Thabang M's update31 Aug 2025, 18:33
Reviewer Update
Greetings;
Kindly note , we never accepted the outcome of assessment report from day one because certain items and components mentioned were wrong , we humbly requested for second opinion our request was turned down.
Asseser's report and quote came back at more than R 200 000.00 mentioning wrong items to be damaged also (Quote and before pictures Attached), we believe such wrong information mislead insurance to take decision based on wrong information , hence we requested second opinion, after our request being rejected we opted to get our car back and get it fixed because we could see that what is being about the car is wrong.
We managed to get our car fixed, running and in good condition with R 110 000.00 (Invoice and after pictures attached)
Communication that our car is no longer covered by insurance was issued , we accepted the decision by the insurance company but to our shock they continued debting monthly premiums for months till we complained that's when we got refunded for those premiums.
We got requested to submit invoice from our panelbeater and also pictures , which we did , they requested us to take car for inspection,which we did, with us taking the car for inspection was for insurance company to verify if really the car is fixed and running NOT them assessing it for return on their insurance company but to our shock they mentioned items which the asseser identified. Closing their statement with " Vehicle can not be put back on the insurance with all of these defects " . Question remains 'Who said we are still interested in their insurance? ' Will be using our own preferred insurance.
Conclusion
We believe the insurance took decision of writing off our car based on wrong information/quotation provided ( insurance quote and our Panelbeater invoice attached) As one can compare components and costs will notice huge difference in them. The car is up and running smoothly with components some replaced and some repaired.
We only request the insurance to do good by us , compensate us on what we've spend on fixing our car , as they committed on first day that they'll be there for us in case of disaster.
Insurance can mention all terms and conditions we violated there and there , but they also bear they violated our rights and strained us financially and emotionally by debting monthly premiums for months and months even after declaring us parting ways.
Kindly note , we never accepted the outcome of assessment report from day one because certain items and components mentioned were wrong , we humbly requested for second opinion our request was turned down.
Asseser's report and quote came back at more than R 200 000.00 mentioning wrong items to be damaged also (Quote and before pictures Attached), we believe such wrong information mislead insurance to take decision based on wrong information , hence we requested second opinion, after our request being rejected we opted to get our car back and get it fixed because we could see that what is being about the car is wrong.
We managed to get our car fixed, running and in good condition with R 110 000.00 (Invoice and after pictures attached)
Communication that our car is no longer covered by insurance was issued , we accepted the decision by the insurance company but to our shock they continued debting monthly premiums for months till we complained that's when we got refunded for those premiums.
We got requested to submit invoice from our panelbeater and also pictures , which we did , they requested us to take car for inspection,which we did, with us taking the car for inspection was for insurance company to verify if really the car is fixed and running NOT them assessing it for return on their insurance company but to our shock they mentioned items which the asseser identified. Closing their statement with " Vehicle can not be put back on the insurance with all of these defects " . Question remains 'Who said we are still interested in their insurance? ' Will be using our own preferred insurance.
Conclusion
We believe the insurance took decision of writing off our car based on wrong information/quotation provided ( insurance quote and our Panelbeater invoice attached) As one can compare components and costs will notice huge difference in them. The car is up and running smoothly with components some replaced and some repaired.
We only request the insurance to do good by us , compensate us on what we've spend on fixing our car , as they committed on first day that they'll be there for us in case of disaster.
Insurance can mention all terms and conditions we violated there and there , but they also bear they violated our rights and strained us financially and emotionally by debting monthly premiums for months and months even after declaring us parting ways.