Brolink Insurance Compliments.

Today I wish to thank the staff of Brolink Insurance for their apt and professional staff for the excellent manner in which they dealt with our claim. We had a very unfortunate incident where the Ekurhuleni Metro Contractors changed power cables in our street, and connected them incorrectly, This resulted that the entire street received 3 phase electricity in a single phase system. This resulted in electrical appliainces and wiring going out of control, and even exploding. They switched it on more than once, every time, causing more damage to properties. We Contacted Madeleine Venter, our broker at HFM-Your Broker For Life with BroLink, and asked what should we do. She arranged with the BroLink assist electricians to come to our property after the contractors said they repaired it, to first test if it was safe, and the correct supply was coming to our houses, before switching on our Mains in the house. The BroLink assist staff also assisted us in going thru each and every appliance, light, plugs, ovens, etc, and compiling lists of damaged goods, and ensuring everything was safe. They even disconnected damaged fittings that caused shorts, ensuring that we will be okay, and all connections safe for us.

Our claim was handled by Yvonne van Staden at BroLink insurance, and we were very impressed in the quick and efficient manner in which this was dealt with. Firstly, our security concerns were dealt with within a day. Our Alarm systems was replaced and working, before the rest of the paper work was even submitted. As soon as we had all the relevant reports submitted, the Assessor contacted us, informing us he was appointed, and within a few days, everything was finalized, and processed. Most likely, the work the Assessor had to do took the most of the time, as he had to get all the info, but as soon as he was done, the wheels were running again.

We can only bring praise for the manner in which our whole process was handled. From helping us in the time of the crisis, assisting us in assessing the damage, guiding us in the claims process, to the finalization of our claim. This was indeed a very painless and hassle-free experience, in a situation that had the potential of becoming a big nightmare. I will gladly say, with no reservation, that our Brokers, HFM Brokers, Madeleine Venter and her team, and the BroLink and BroLink assist staff, especially Yvonne van Staden and her team are by far the most professional and helpful people I had the pleasure of dealing with in a long time. BroLink Insurance, and HFM Broker… You are my Number one companies for this decade!