Brolink hires dishonest employees.

During the April 2022 floods in KZN, damages to my property occurred. The claim was repudiated however over turned by the ombudsman on the 16.10.2023. To date no resolve has been achieved due to the fact that Brolink employees are withholding information thus resulting in claims not being resolved. On the 20.11.2023. I was informed by Bettie Rossouw that an important assessment report was submitted to the Ombudsman inorder to finalize my claim. However when querying the delay with the Ombudsman (05.03.2024), they had informed me that no such report had been received by their office. When I queried this with Bettie, she refused to co operate and provide me or the Ombudsman with the report in question. Her direct actions delays my claim resolution by several months to another year. Now Bettie is pushing this topic from pillar to post. Why does Brolink hire lairs? I have email history proving the dishonest actions from this employee, this matter need to be addressed.